Introduction

Administering Cisco Unified Communications Manager (ACUCM) 3 day, instructor-led course that teaches administrators how to perform the most frequently requested administrative tasks for Cisco Unified Communications Manager, and IP phone installations. The course will provide the skills and knowledge necessary to handle the addition of users, changing of user preferences, basic phone installation, and all the day-to-day management needs that are associated with IP telephony system. The course lecture is based on Cisco Unified CommunicationsManager 7.0.

Pre-Requisites

Students should have the following pre-requisite skills and knowledge:

• Interconnecting Cisco Networking Devices (ICND) or Cisco Certified Networking Associate (CCNA).
• Configuring BGP on Cisco Routers course (BGP) or equivalent is recommended because some BGP background is assumed for the QoS course.

Outcome

After completing this course, students will know how to:

• Given a converged network, explain the need to implement Quality of Service (QoS) and explain methods for implementing and managing QoS
• Given a converged network, identify and describe different models used for ensuring QoS in a network and explain key IP QoS mechanisms used to implement the models
• Given a converged network, explain the use ofMQC and AutoQoS to implement QoS on the network
• Given a converged network and a policy defining QoS requirements, successfully classify and mark network traffic to implement the policy
• Given a congested network, use Cisco QoS queuing mechanisms to manage network congestion
• Given a converged network, use Cisco QoS congestion avoidance mechanisms to reduce the effects of congestion on the network
• Given a network, use Cisco QoS traffic policing and traffic shaping mechanisms to effectively limit the rate of network traffic
• Associated exam: 642-642