Introduction

This two-day instructor-led course provides students with the tools to install and configure Microsoft Dynamics CRM 4.0. The course focuses on the components used within a Microsoft Dynamics CRM deployment, the hardware and software requirements needed to successfully deploy Microsoft Dynamics CRM, and the installation instructions for the primary Microsoft Dynamics CRM components: the Microsoft Dynamics CRM Server, the E-Mail Router, and Microsoft Dynamics CRM for Office Outlook.

Pre-Requisites

Before attending this course, students must have working knowledge of Microsoft Dynamics Windows Server 2003, Active Directory, Internet Information Services (IIS), Microsoft Exchange, Microsoft SQL Server 2005, and Microsoft Outlook.

Outcomes

At the completion of this course, participants will be able to:

• Identify the Hardware and Software requirements for the various Microsoft Dynamics CRM deployment scenarios
• Execute the pre-installation checklist requirements that must be in place before installing Microsoft Dynamics CRM Server
• Complete the Installation procedures for the Microsoft Dynamics CRM Server, Microsoft Dynamics CRM for Microsoft Office Outlook, and Microsoft Dynamics CRM E-mail Router
• Complete the Post-installation review that verifies the validity of the installation
• Complete several Post-installation tasks. This includes loading of sample data
• Upgrade Microsoft Dynamics CRM v3.0 installation to 4.0
• Uninstall Microsoft Dynamics CRM 4.0