Introduction

This three-day instructor-led course provides students with the knowledge and skills to install and configure Microsoft CRM 3.0. The course explores the components used within a Microsoft CRM deployment, the hardware and software requirements needed to successfully deploy Microsoft CRM, and the installation instructions for the three primary Microsoft CRM components: the Microsoft CRM Server, the Exchange E-Mail Router, and the Microsoft Office for Outlook Client.

Pre-Requisites

Before attending this course, students must have a working knowledge of Microsoft Windows Server 2000, 2003, or Windows XP, Microsoft Exchange 2000 or 2003, Microsoft SQL Server 2000, Microsoft Outlook, Active Directory, and Internet Information Services.

Outcomes

After completing this course, students will be able to:

• Understand the primary components that support Microsoft CRM, including the Microsoft CRM Server, Microsoft Exchange E-mail Router, Microsoft Office for Outlook client, Microsoft SQL Server, Microsoft SQL Server Reporting Services, Internet Information Services, and Active Directory, and identify the Hardware and Software requirements for the various Microsoft CRM deployment scenarios.
• Execute the pre-installation checklist requirements that must be in place prior to installing Microsoft CRM Server
• Complete the Installation procedures for the Microsoft CRM Server, Microsoft CRM client for Microsoft Office Outlook, and Microsoft CRM Exchange E-mail Router.
• Complete the Post-installation review that verifies the validity of the server and client installations.
• Complete several Post-installation tasks, including loading of sample data
• Configure Microsoft CRM business units, users, and teams.
• Understand and manage the Microsoft CRM security model, including security roles, privileges, and access levels.
• Execute the administrative tasks necessary to support the application, including database maintenance, XML importing and exporting procedures, maintenance of system customization settings, and web configuration parameters .
• Redeploy a Microsoft CRM installation, update a Microsoft CRM v1.2 installation to 3.0
• Uninstall Microsoft CRM 3.0 server and client