Introduction

The purpose of this course is to address the implementation and desktop support needs of customers that are planning to deploy and support Microsoft Windows XP Professional in a variety of stand-alone and network operating system environments. It provides in-depth, handson training for Information Technology (IT) professionals responsible for the planning, implementation, management, and support of Windows XP Professional.

Pre-Requisites

Before attending this course, students must have:

• A+ certification or equivalent knowledge.
• Network+ certification or equivalent knowledge

Outcomes

After completing this course, students will gain the skills to:

• Plan and install Windows XP Professional.
• Automate an installation of Windows XP Professional.
• Configure and manage hardware on a computer running Windows XP Professional.
• Manage disks.
• Configure and manage file systems.
• Troubleshoot the boot process and other system issues.
• Configure and support Transmission Control Protocol/Internet Protocol (TCP/IP).
• Configure the desktop environment, and use profiles to control desktop

customization.

• Configure security, privacy, and connection settings for Internet Explorer.
• Configure Windows XP Professional to operate on Microsoft networks.
• Support remote users.
• Configure Windows XP Professional for mobile computing.
• Monitor resources and performance.